Shipping and Returns
Last updated: 20 September 2026
Where we deliver
We deliver to South Africa, Botswana, Lesotho and Namibia. You can also collect your order free of charge in Pretoria.
Delivery options and costs
| Option | Cost | Typical time after dispatch |
|---|---|---|
| Pudo locker (South Africa only) | R50 | 2 to 5 working days |
| Courier to your door | R100 | 2 to 4 working days in main centres, 3 to 6 working days in outlying areas |
| Courier to Botswana, Lesotho or Namibia | R100 | 5 to 10 working days, plus any customs clearance |
| Collection from Spore Central, 255 Lynnwood Road, Brooklyn, Pretoria | Free | We will email you when your order is ready |
Free delivery on all orders of R500 or more (calculated on the order value before coupon discounts).
Dispatch and tracking
Orders are packed and handed to the courier within 1 to 2 working days of payment being confirmed. Orders placed over a weekend or public holiday are dispatched on the next working day. When your order is dispatched we will email you a tracking number so you can follow its progress. Delivery times are estimates given to us by the courier and can be affected by weather, strikes or public holidays.
Collection
Choose “Pickup” at checkout and we will email you as soon as your order is ready for collection. Please bring your order number. Orders not collected within 30 days may be cancelled and refunded, less any costs we have incurred.
Deliveries outside South Africa
For orders to Botswana, Lesotho or Namibia, any import duties, taxes or customs charges are for your account and are payable to the courier or customs authority before delivery. We cannot mark orders as gifts or understate their value.
Damaged, incorrect or missing items
Please check your parcel when it arrives. If anything is damaged, missing, or not what you ordered, email hello@roarstix.com within 7 days of delivery with your order number and a photo of the parcel and its contents. We will replace the item or refund you, including any delivery costs, at no charge to you.
Changed your mind?
Under section 44 of the Electronic Communications and Transactions Act you may cancel your order for any reason within 7 days after receiving it. To qualify, the products must be unopened and in their original sealed packaging. Email us within the 7 days to let us know, and return the products within a further 7 days. You are responsible for the return delivery cost; we can arrange a courier collection for R100, deducted from your refund. We will refund the price of the products to your original payment method within 14 days of receiving them back in good condition.
Opened products
Because ROARSTIX is a food product, opened sachets, tubs or boxes cannot be returned or exchanged for hygiene and safety reasons, unless they are defective.
Defective products
If a product is defective, for example the seal is broken on arrival or the contents are spoiled, the Consumer Protection Act gives you the right to a replacement or a full refund within 6 months of delivery. We will cover the cost of returning a defective product. Please note that a sachet whose powder has clumped into a solid lump is not defective; this happens naturally with pure extract powder and it is safe to use. See our FAQ for how to deal with it.
Refunds
Refunds are paid to the original payment method through Payfast. Once we process a refund it can take 5 to 10 working days for your bank to show it, depending on your bank and card issuer.
Questions
Email hello@roarstix.com or use our contact page. Please include your order number so we can help quickly.